YES! The quickest and easiest way to get ahold of the support team is to send an email to firstname.lastname@example.org
Need to attach a file or CC others? You can do that too, just like a regular email. The information you send in your email and the recipients you copy are tracked on the ticket.
As soon as your email hits our ticket system, you’ll receive an automated confirmation. After we receive your email, the Sharp Hue Support Team who is best suited to help with your particular needs will assign themselves the ticket and reach back out to you with any follow-up or questions they have to solve the ticket.
Replying To a Ticket: To reply to a ticket that’s in progress, all you need to do is hit reply in your email program. Nice! It’s as easy as regular email. In essence, nothing changes about how you send and reply except that when you open a ticket, simply send it to email@example.com instead of any individuals on the team.